Need a hand with Dragbox? Contact us using the details below.
Contact us
Email [email protected] and include, if you can:
- what you were doing and what happened instead;
- the device and app — Mac app, iPhone app, or dragbox.io in the browser;
- the email address on your Dragbox account (never send your password);
- a screenshot of any error message.
Report a public share
Use Report on a public share page to report abuse, malware, copyright concerns, spam or another problem. Describe the issue without including passwords, private access links or unrelated personal information. Reports go to the service owner's review queue. An email alert is an additional notification; a report remains recorded if that alert cannot be sent.
After review, we can revoke a link, hold public sharing for the exact reported object, or restrict the reported account's public sharing. Private file access remains available, and these actions do not delete files. Holds do not automatically recognize new copies or different provider aliases, and new uploads are not classified by an external media scanner. A previously disclosed URL for a file in your own bucket keeps its provider-controlled lifetime.
If you believe a restriction is a mistake, email [email protected] with your account email and the affected Dragbox link or report reference. Do not send your password or vault phrase. The service owner reviews requests to lift restrictions. Allowing new links again does not restore old revoked links; account recovery does not remove a sharing restriction.
Common questions
The help page covers getting started, share-link expiry, bring-your-own-bucket storage, and account deletion.
Privacy & account requests
Data export, correction, or deletion requests are honored per our privacy policy. Account deletion is also available directly in the app: Settings → Delete account.